REQUEST A RETURN OR EXCHANGE

All product returns or exchanges require a Return Authorization Number (RAN).  Any return or exchange sent to Poppy & Dot (either by shipment or left in our warehouse drop-box) which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense.

Please use this form to submit a Return Authorization Request.  You may also email us directly at customerservice@poppyanddot.com to get your return or exchange approved. 

Once you receive your Return Authorization Number, please return your item(s) as soon as possible.  Returns or exchanges must have a valid RAN clearly marked on the outside of the package and should be post marked no more than 7 days after receiving a RAN.  We recommend using a shipping service that provides delivery confirmation.  Poppy & Dot is not responsible for any items lost or damaged in transit.  Return shipping costs are the responsibility of the Customer.

Again, any return or exchange sent to Poppy & Dot (either by shipment or left in our warehouse drop-box) which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense or will be considered “abandoned” and therefore destroyed or donated to a local charity.

If you have questions about the Poppy & Dot Return and Exchange Policy, please visit our Return and Exchange Policy page (here).