REQUEST A RETURN OR EXCHANGE
Full priced merchandise that are unwashed, unworn and unused may be returned postmarked within 30 days of delivery date for a full refund. No returns will be accepted after 30 days.
All sale merchandise ending in $0.99 qualifies for store credit only if returned.
All clearance merchandise ending in $0.97 is considered final sale and cannot be returned.
All product returns or exchanges require a Return Authorization Number (RAN). Any return or exchange sent to Poppy & Dot which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense.
Please use this form to submit a Return Authorization Request. You may also email us directly at firstname.lastname@example.org to get your return or exchange approved.
Once you receive your Return Authorization Number, please return your item(s) as soon as possible. Returns or exchanges must have a valid RAN clearly marked on the outside of the package and should be post marked no more than 30 days after receiving item. We recommend using a shipping service that provides delivery confirmation. Poppy & Dot is not responsible for any items lost or damaged in transit. Return shipping costs are the responsibility of the Customer. However, Poppy & Dot will supply a return label at no cost to the Customer who selects store credit as the method of refund.
Again, any return or exchange sent to Poppy & Dot which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense or will be considered “abandoned” and therefore destroyed or donated to a local charity.