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REQUEST A RETURN OR EXCHANGE

Unwashed, unworn and unused merchandise may be returned postmarked within 30 days of delivery date for a full refund. No returns will be accepted after 30 days.

All product returns or exchanges require a Return Authorization Number (RAN).  Any return or exchange sent to Poppy & Dot (either by shipment or left in our warehouse drop-box) which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense.

Please use this form to submit a Return Authorization Request.  You may also email us directly at customerservice@poppyanddot.com to get your return or exchange approved. 

Once you receive your Return Authorization Number, please return your item(s) as soon as possible.  Returns or exchanges must have a valid RAN clearly marked on the outside of the package and should be post marked no more than 7 days after receiving a RAN.  We recommend using a shipping service that provides delivery confirmation.  Poppy & Dot is not responsible for any items lost or damaged in transit.  Return shipping costs are the responsibility of the Customer. However, Poppy & Dot will supply a return label at no cost to the Customer who selects store credit as the method of refund.

Again, any return or exchange sent to Poppy & Dot (either by shipment or left in our warehouse drop-box) which does not have a valid RAN clearly marked on the outside of the package will be returned at the Customer’s expense or will be considered “abandoned” and therefore destroyed or donated to a local charity.

If you have questions about the Poppy & Dot Return and Exchange Policy, please visit our Return and Exchange Policy page (here).

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