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Returns

 POPPY AND DOT RETURN/EXCHANGE POLICY

We offer in-store credit through our return program. Items must be in their original condition; i.e., unworn, unwashed, un-altered, free of marks and makeup stains, free of animal hair, perfume and deodorants or other scents, with tags still attached (if applicable).

The most common reason for a return is an item not fitting. As a result, we accept returns and exchanges within 14 days of receiving your item. Your package must be post-marked and sent back to us within 14 days from the original delivery confirmation date.  If received over this time frame, the following restock fee will apply:

15-30 days, 10% restock fee
30 + days, no returns accepted

Please submit a return request to us at customerservice@poppyanddot.com to get your return approved. Once you've received your return authorization number, please mail your item back as soon as possible. We are not responsible for any shipping costs or refunds unless the item was received defective due to a manufacturer error. If your item looks worn or has any odors or smells, we will not be able to accept the return. We highly recommend that you purchase delivery confirmation, as we are not responsible for any items that may be lost in transit. 

We also accept returns at the Poppy and Dot Warehouse. Drop box hours are Monday-Friday between 9:00am and 4:00pm (with the exception of Holidays). Our address is 62 North Grant Avenue, Suite 101 American Fork, Utah 84003. Please use the West entrance at the front of the building.

Once we receive your item(s), they will be inspected and processed within 3-4 business days. You will be emailed a code as in-store credit for the returned items.

FINAL SALE ITEMS

Due to the deep discounts given, as well as the limited numbers available, the following items are FINAL SALE:  Special Promotions and Grab Bags. Any item that has "FINAL SALE" added to the SKU is not returnable. These items will not be accepted as a return or exchange, no exceptions! Thank you for your understanding.

EXCHANGES

Technically, we do not have a process in place for direct exchanges because we cannot guarantee that the item won't be sold out by the time your return is received back to our warehouse.  Our policy does not allow us to "reserve" online merchandise.  If you know the item(s) of the same or lesser value you wish to receive through an "exchange", we advise you to purchase the item(s) as soon as possible.  This will ensure your exchange, without risking that the item(s) you want sell out prior to delivery of your return. In order to process this accurately, please include a note of this exchange in your return. 

Upon receiving the returned item back to our warehouse, we will process a refund, up to the purchase price of the new item; not to exceed the price of the item returned.

REFUNDS

Occasionally our inventory varies from what is actually in stock.  In these instances, we will partially ship the portion of your order that is in stock and then refund you for the item(s) that is/are no longer available.  We try our best to keep inventory updated as best as we can, but once in awhile we accidentally oversell products and cannot fulfill your orders in their entirety. Thank you for understanding.

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