The Marcelo Contrast Round Neck Sweater

We're sorry to hear that you didn't get the right fit!  Please visit your account here to request a return. Return requests will be reviewed in 1-2 business days.

If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. All full priced returns (items ending in .00) covered by the store credit + exchange protection will be credited 10% in addition to the cost of your item(s).  If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.

• Items must be returned in original packaging, unwashed, unworn, and unused with all product tags still attached (“returnable condition”).
• Customer has a maximum of 30 days from receipt of item to initiate a return from Poppy & Dot.
• Approved returns must be postmarked within 30 days of original order receipt from Poppy & Dot. Returns shipped after 30 days of original order receipt will not be accepted.
• All return costs will be the responsibility of the customer. However, Poppy & Dot will supply a return label for customers who purchased the $1.98 free returns for store credit + exchange option at checkout. This option is only available if the customer's purchase was not made in whole or in part with store credit and items were not sold as Clearance, Final Sale or otherwise deeply discounted (as outlined below). Items purchased through a Poppy & Dot sitewide sale qualify for store credit only (as outlined below).
• Poppy & Dot recommends using a shipping service that supplies delivery confirmation. Poppy & Dot is not responsible for items lost, damaged, or stolen in transit. 
• Full priced, non-sale items with price ending in $0.00 qualify for a full refund as outlined below.
• Items with price ending in $0.99 qualify for store credit only if returned. Items purchased using a discount code will qualify for store credit only.
• Clearance, Final Sale, or deeply discount items with price ending in $0.97 are considered final sale and cannot be returned.
• Once received, authorized returns will be processed within 3-5 business days. For items deemed to be in returnable condition, a refund will be issued to the original financial institution equal to the price of the returned item(s). Please allow 5-10 business days for refund amount to be reflect in your account.  Original order shipping fees are otherwise not refundable and will not be included in any refund amount.
• Returns eligible for store credit will be issued a Gift Card code via email equal to the refund amount. Gift card funds are available immediately once the return is processed. Any return item originally purchased with a Gift Card will have the refund amount issued to the original Gift Card.  Such Gift Card values will only expire once all funds have been completely used.
• In cases where a return adjusts the original order amount to something below the $75 Free Shipping threshold, a $4.99 shipping fee will be netted from any refund amount.
• Exchanges: For customers interested in exchanging previously purchased item(s) for something different (needing a different color, size, style, etc.) we recommend you purchase the new item(s) and request a return for the previously purchased item(s).  Approved returns must adhere to the returns policy outlined above and will be provided a refund or store credit accordingly.